Our agency is highly skilled at translating cutting-edge technologies into smart solutions which fuel customer-centered communication opportunities for B2C and B2B businesses. The use of artificial intelligence and machine learning for commercial purposes has grown exponentially over the past years. Chatbots are AI-driven solutions which can help connect your organization to popular platforms such as Facebook Messenger or Skype. With a chatbot solution, your company can provide its consumers with 24/7 customer service and provide them with personalized recommendations and conversations triggered by events such as likes, comments, and reviews. This integration improves customer service, increases sales, and saves valuable resources such as time, energy, and money all in one solution.
At VisioneerIT, we offer easy integration, affordable production, and unlimited opportunities for enhancement. Our team of experts can give you the ability to develop a stronger, more personalized relationship with your consumers through the use of AI-driven technology such as chatbots. Whether you’re looking for automated marketing pushes, 24/7 customer support, or the integration of POS software in order to help sell products outside of your primary platform, we can help.
Chatbots are becoming increasingly more popular for businesses due to the fact that they can help you save valuable resources. Furthermore – customers like them. According to research by IBM, chatbots have the ability to answer 80% of standard customer support questions. Furthermore, recent research from Drift found that a whopping 64% of internet users feel that the best feature of chatbots is their ability to provide 24-hour service. Chatbots have helped revolutionize the customer service industry by combining AI, Natural Language Processing, and Machine Learning in order to fuel valuable interactions. Other benefits of chatbots include:
During the initial phase of our process, we work closely with you in order to define your project’s purpose and establish measurable goals which are properly aligned with your customer service philosophy.
After we hammer out the details in Step 1, we then move on to draft a technical spec document which outlines key information such as the overall flow, types of questions needing answered, and media/third-party integrations.
During Content Plan & Mapping, we work to formulate robust, accurate responses to your most frequently asked questions, as well as to map out content flows.
During this step we work to identify which channels we are going to focus on implementing your technology on. Chatbots work best on channels which communicate in dialogue. Therefore, platforms such as Facebook, Messenger, Skype, Slack, Cortana, and Google Assistant tend to be very popular.
During this phase, our dev team beings the process of setting up the framework of your solution in order to enable it to perform optimally. We customize the set-up as per the technical spec document and then move on to integrating various third-party solutions and other add-ons.
This is where we begin migrating the content that will be used to fuel your chatbot’s conversations into the program. This brings your bot to life.
Once everything has been developed, we then move into the beta testing phase. During this phase, we get your bot involved in conversations and begin testing performance with a limited group of individuals in order to identify any potential gaps or areas for improvement.
During the final phase, we monitor and analyze your bot’s interactions and identify potential content gaps which need filling in order to ensure your customers receive the level of quality, streamlined, customer care they deserve.