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Chatbots

Our agency is highly skilled at translating cutting-edge technologies into smart solutions which fuel customer-centered communication opportunities for B2C and B2B businesses. The use of artificial intelligence and machine learning for commercial purposes has grown exponentially over the past years. Chatbots are AI-driven solutions which can help connect your organization to popular platforms such as Facebook Messenger or Skype. With a chatbot solution, your company can provide its consumers with 24/7 customer service and provide them with personalized recommendations and conversations triggered by events such as likes, comments, and reviews. This integration improves customer service, increases sales, and saves valuable resources such as time, energy, and money all in one solution.

At VisioneerIT, we offer easy integration, affordable production, and unlimited opportunities for enhancement. Our team of experts can give you the ability to develop a stronger, more personalized relationship with your consumers through the use of AI-driven technology such as chatbots. Whether you’re looking for automated marketing pushes, 24/7 customer support, or the integration of POS software in order to help sell products outside of your primary platform, we can help.

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Why Chatbots?

Chatbots are becoming increasingly more popular for businesses due to the fact that they can help you save valuable resources. Furthermore – customers like them. According to research by IBM, chatbots have the ability to answer 80% of standard customer support questions. Furthermore, recent research from Drift found that a whopping 64% of internet users feel that the best feature of chatbots is their ability to provide 24-hour service. Chatbots have helped revolutionize the customer service industry by combining AI, Natural Language Processing, and Machine Learning in order to fuel valuable interactions. Other benefits of chatbots include:

  • Reliability. Chatbots never get sick and they don’t take days off.
  • Brand consistency. Chatbots are programmed to use the exact tone and voice your company desires.
  • Efficiency. Chatbots reduce the need to complete, repetitive tasks and can help take the load off of your team so they can focus on the most pressing matters. They also have the ability to transfer more complex queries to live agents via ticketing systems or email requests.
  • Versatility. Chatbots connect to platforms that your customers are already on and don’t require any downloads. They can also provide real-time solutions/information.
  • Insights. Chatbots can enable your company to monitor various metrics surrounding consumer data in order to gain more granular insights into your customer base, their behaviors, desires, and pain points.
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our process
1

Focus

During the initial phase of our process, we work closely with you in order to define your project’s purpose and establish measurable goals which are properly aligned with your customer service philosophy.

2

Technical Specifications and Content Plan & Mapping

After we hammer out the details in Step 1, we then move on to draft a technical spec document which outlines key information such as the overall flow, types of questions needing answered, and media/third-party integrations.

During Content Plan & Mapping, we work to formulate robust, accurate responses to your most frequently asked questions, as well as to map out content flows.

3

Channel Identification

During this step we work to identify which channels we are going to focus on implementing your technology on. Chatbots work best on channels which communicate in dialogue. Therefore, platforms such as Facebook, Messenger, Skype, Slack, Cortana, and Google Assistant tend to be very popular.

4

Framework development, add-ons, and customization

During this phase, our dev team beings the process of setting up the framework of your solution in order to enable it to perform optimally. We customize the set-up as per the technical spec document and then move on to integrating various third-party solutions and other add-ons.

5

Content migration

This is where we begin migrating the content that will be used to fuel your chatbot’s conversations into the program. This brings your bot to life.

6

Beta testing

Once everything has been developed, we then move into the beta testing phase. During this phase, we get your bot involved in conversations and begin testing performance with a limited group of individuals in order to identify any potential gaps or areas for improvement.

7

Focus

During the final phase, we monitor and analyze your bot’s interactions and identify potential content gaps which need filling in order to ensure your customers receive the level of quality, streamlined, customer care they deserve.

FAQs

ALL YOUR QUESTIONS ANSWERED
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question 1

What will a Chatbot do for my business?

Well, the question you should really ask yourself is how valuable will it be for your business to have customers queries triaged 24 hours a day, 7 days a week, using an automated set of processes? How much time, money, and other valuable resources will you be saving – will your employees be saving -- from being able to shift focus away from mundane, rote, tasks and towards more pressing and engaging matters which directly impact your bottom line?

Furthermore, unlike individuals, chatbots have the capacity to handle numerous queries simultaneously and efficiently. They can further be programmed to complete various tasks such as opening tickets, live chat sessions, recording valuable information, and triggering emails.

question 2

How much will a Chatbot cost to create and how long will it take to create a Chatbot?

Chatbots are customized to fit clients’ unique needs, and as a result, cost varies greatly depending on a variety of factors such as content volume and third-party integrations – which all impact the algorithm’s complexity. In the event you would like to learn more about how to budget for your needs, our team will be more than happy to provide you with a custom quote based on an initial brief provided by your company.

Since chatbot development is often a bespoke process, the answer depends on a number off actors such as content volume, third-party integrations and add-ons. Naturally, the more complex an algorithm becomes, the longer it takes to develop. However, generally speaking, our team is able to get the framework started within just a few weeks.

question 3

What percentage of chat volume should my chatbot be handling?

The level of volume distribution can vary greatly depending on your company’s business hours. A general rule of thumb to consider is that chatbots should be handling at least half of your incoming chat volume. However, it’s important to bear in mind that in the event you would like your chatbot running during off-hours, it will the first customer service touchpoint for your company 100% of the time.

question 4

Are there any GDPR or security concerns around chatbots?

Our chatbots operate using standard, secure internet protocols. As long as your company has taken active measures in order to ensure that your website and technology stack are set up securely and are properly safeguarding your customer data as per GDPR regulations – then you should have no concerns about security breaches with a bot.